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People Serving People

We believe in industry-leading service, reporting, and billing, all driven to satisfaction by our dynamic, empathy-driven operations team members.

24.7.365 Service 

We answer the call. Reach out day or night, weekends, or holidays, and a live Catale member will answer. Call Centers are so 1993. Our Operations teams are located in the US. At Catale, gone are the days of sitting on endless hold, waiting for a representative to pick up or talking to a robot answering machine.

Empathy Driven 

Our team members are highly trained, compassionate, and empathetic to our clients’ fragile situation, and have a genuine desire to help. We are driven to provide exceptional service and can quickly address your housing needs to support the rebuilding process.

Operations Team 

Catale Operations is a 24.7.365 US-based industry expert that specializes in housing solutions. Our team provides boots-on-the-ground knowledge paired with regional proximity. No matter where you are, Catale can serve you.

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Catale Concierge 

Catale Concierge is the foundation of our service program, nurturing client relationships to support needs in a meaningful way. We walk through the claims process hand in hand with policyholders and adjusters, communicating and collaborating each step of the way.

White-Glove Service

All you need is your toothbrush! At Catale, we provide thoughtful and creative solutions to surprise and delight our clients. We want to provide memorable experiences to our clients in their time of need. We are here for you.

Dedicated Account Management

Our goal is to make everything easier for you. With dedicated account management, we can do just that. Our knowledgeable team members are committed to providing you with immeasurable support.

Catale SnapShot  

Better than a portal! At Catale, we offer a claims management system that delivers reporting directly to your inbox. Providing up to date spend information and services summaries at your fingertips, rather than another set of login credentials to remember.

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